Delivery & Returns

Delivery

Our delivery times and charges are detailed as below:

Destination

Duration

Cost

Mainland UK Standard

1-2 working days

£3.95

Non-Mainland UK Standard

2-3 working days

£9.95

UK Next Day* Available on orders placed before 1PM

Next Day (if ordered before 1PM)

£9.95

Click and Collect in-store

Same Day (if ordered before 12 noon)

FREE

*UK Next Day delivery service excludes certain postcodes and not available on Saturday orders.

Goods ordered before 1PM (Mon-Thurs) are eligible for the next day delivery within the UK. This excludes orders placed on a Friday, Saturday and Sunday – these will be dispatched the following Monday. Saturday delivery orders placed on a Friday are available as a premium service and extra charges apply – this can be arranged by calling the shop for a quote before placing your order.

Most goods are sent using out next day courier service. Occasionally we will send goods through a first class recorded delivery service with Royal Mail. We reserve the right to change our delivery methods. Both our courier service and Royal Mail service will require a signature, so please ensure that someone will be present at the delivery address to sign for it. We can also deliver to other nominated delivery addresses e.g. your place of work. Please ensure any special delivery instructions are submitted alongside your order.

Saturday Delivery

Saturday delivery is only available upon request. Please contact us directly by phone or email for a quote before placing your order.

Christmas Delivery

In order to ensure items are delivered in time for Christmas, your order must be placed by 12PM on the 22nd of December. After this time and date, please contact the store to arrange delivery through a premium service where extra charges will apply.

Overseas Delivery

Currently, we are unable to accept online orders for dispatch overseas. However, you can contact us directly by phone or email to get a quote for overseas delivery.

Free Delivery On Orders Over £50

This only applies to Mainland UK Standard orders.

Returns

If you are not completely satisfied with your purchase, you may return goods within 14 days of receipt.

We will offer you a replacement or refund providing goods are returned in an unused and resalable condition. Delivery cost will not be refunded and you are responsible for the cost of returning the item/s. When returning goods they must be returned securely in their original or equivalent packaging. It may not be possible to offer a replacement or refund if goods are damaged in return transit. We recommend returning goods with a method that requires a signature and with adequate insurance to cover the value of the items, as we cannot accept responsibility for loss or damage in return transit. Any refunds will be issued within 14 days of Juniper receiving the goods, in their original condition.

Notification of faulty goods must be made, in writing, within three working days of receipt. We will offer you a replacement product or a refund providing faults were not caused by your misuse, negligence or improper handling. All goods are to be returned at your own expense, unless they are faulty, in which case we will refund the postage. Refunds will be made within 30 days of notification that goods are faulty.

PLEASE NOTE: Earrings are non-returnable, unless faulty, for hygiene reasons. Sales items are also non-returnable.

Any items you wish to return should be sent to:

Juniper
35 Belmont Street
Aberdeen
AB10 1JS

Cancellation Policy

You have the right to cancel your order in terms of the Consumer Contracts Regulations at any time up to 14 days after the day on which you receive your ordered goods. You must inform us of your wish to cancel in writing, either by letter or email from the time your order is placed to 14 days after receipt of your item/s.

After cancellation, returns will be processed as above.
If goods are lost or damaged in transit we may charge you, or not refund to you, amounts that are attributable to the loss or damage. Any paid delivery charge will be included in your refund once we have received your goods, but please note that the delivery charge refunded will only be to the value of STANDARD delivery, and that the cost of returning the item to us will not be included in your refund.

For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre.

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