Returns

If you are not completely satisfied with your purchase you may return goods within 14 days of delivery.

We will offer you a replacement or refund providing goods are returned in an unused and resalable condition. Delivery cost will not be refunded and you are responsible for the cost of returning the item/s. When returning goods they must be returned securely in their original or equivalent packaging. It may not be possible to offer a replacement or refund if goods are damaged in return transit. We recommend returning goods with a method that requires a signature and with adequate insurance to cover the value of the items as we cannot accept responsibility for items lost or damaged in transit. Any refunds will be issued within 14 days of Juniper receiving the goods, in their original condition.

Notification of faulty goods must be made in writing within three working days of delivery. We will offer you a replacement product or a refund providing faults were not caused by your misuse, negligent or improper handling. All goods are to be returned at your own expense, unless they are faulty, in which case we will refund the postage. When returning goods they must be returned securely in their original or equivalent packaging. Refunds will be made within thirty days of receipt of notification of the fact goods are faulty.

For hygiene reasons we are unable to accept returns of earrings unless the item is faulty.

Any returned items should be returned to the address below:-

Juniper, 35 Belmont Street, Aberdeen, AB10 1JS

Cancellation Policy

You have the right to cancel your order in terms of the Consumer Contracts Regulations at any time up to 14 days after the day on which you receive the goods you have ordered. Please note that this does not apply to earrings for hygiene reasons. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days beginning on the day after the day you receive your goods.

You must take reasonable care of the goods that you wish to cancel and when returning goods they must be returned securely in their original or equivalent packaging. We recommend returning goods with a method that requires a signature and with adequate insurance to cover the value of the goods as we cannot accept responsibility for items lost or damaged in transit. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. Any paid delivery charge will be included in your refund once we have received your goods but please note the delivery charge refund will be to the value of standard delivery only. Please also note that the cost of returning the item to us will not be included in your refund.

Any returned items should be returned to the address below:-

Juniper, 35 Belmont Street, Aberdeen, AB10 1JS

For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre.